Although not all companies can call an artificial know-it-all called “Einstein” to a virtual board member, as Marc Benioff, head of the US software developer Salesforce, has done. November 2018 Calendar South Africa How artificial intelligence forces insurers to reinvent themselves TECHNOLOGY So Forcing artificial insurers to reinvent insurers According to four US.
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financial scientists, it would be a great step forward for companies to follow the suggestions of intelligent algorithms when selecting their supervisory board members rather than those of top management’s old boys network. The team of researchers led by Isil Esrel of Ohio State University’s Fisher College found something astounding: Companies that let their board members choose machines score better in terms of economics, and also put women at a disadvantage in their choices.
Prejudices immortalized in algorithms The fairness of competitions shows not only the strength, but also one of the weaknesses of algorithms. The digital helpers can only be as good as the data they are fed with and the prescriptions contained in the algorithms.
“If we are not careful here, there is a risk that existing inequalities will intensify,” said Francesca Rossi, AI expert at IBM, recently the “Frankfurter Allgemeine Sonntagszeitung”. One of the most spectacular examples of digital malpractice was uncovered two years ago by the ProPublica search network in the US Penitentiary: an algorithm used by US judges.
nationwide to provide information about the likelihood that sentenced criminals will become repeat offenders. The journalists discovered that the smart machines systematically attributed a higher risk of relapses to African Americans than whites. American civil rights activists point out that historical data on crime and detention systematically lead to blacks being penalized by machine-driven justice.
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“We need to be careful not to project the structural inequalities of the past into the future,” warns American computer scientist and civil rights activist Joy Buolamwini. Digitization – that’s how avatars and robots can change care Intelligent machines are far from perfect. The crucial question, however, is whether they make better decisions in their areas of application than those who are also infallible.
Much depends on what information your algorithms access, how powerful they are, and who controls the systems with what interest. According to Nicole Krämer, social psychologist at the University of Duisburg-Essen, who has been researching the interaction between humans and machines for 20 years, companies such as Google, Facebook Apple and especially Microsoft have long been working on similar systems.
And Arne Manzeschke, an ethicist and theologian at the Institute of Technology at the LMU Munich, warns that the advertising industry will only fall on avatars. “I see the danger that people are manipulated.” This applies especially to lonely, children or other easily influenced people, he warns.
Robots irritate customers – yet The sociologist Thomas Druyen is currently observing both euphoria and skepticism about the new technologies. For older people, he also sees an excessive demand. “They feel that there is a new intelligence that makes decisions for us, but we can not see through.”November 2018 Calendar South Africa all, the contact with robots in customer service is still irritating. But Druyen also believes that this is just a transitional phenomenon. In five to ten years, learning machines would surround us everywhere like cell phones today.