As many companies find no suitable personnel, IT service providers have become one in recent years Key factor for a successful digital transformation. Accordingly, the future of service providers looks January 2019 Calendar Printable accordingly positive. For both 2018 and 2019, the 78 IT service companies surveyed in the study.
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“The Market for IT Consulting and IT Services in Germany” expect average double-digit sales growth . “The majority of the IT service providers surveyed expect to grow faster than the overall market and thus gain market share,” says Mario Zillmann, study author and partner at”One reason for this is, for example, the increased need for support in the automation of processes,
but also in the migration of legacy applications to the cloud, as well as the introduction of new business software.” Demand for external expertise in digitalization projects is also growing Customer interfaces for example in the form of new, user-friendly front-ends for web portals and apps,
the automation of customer interaction using AI (for example chat bots) or digital marketing topics such as programmatic advertising. “For this there is still a lack of internal experts, so that the demand for this topic from the perspective of suppliers with 84 percent remains the strongest,” said Zillmann weiter. Der study,
the surveyed service providers – including the 25 leading IT consulting and System integration companies – an increased demand for their IT security and data security services (81%). More than three-fourths (79%) of those companies require more support in launching new cloud services through advice on their cloud strategy,
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sourcing options, and the implementation, orchestration, and networking of various cloud solutions examined providers. Big Data Analytics technologies and Internet of Things (IoT) services are other areas of support that IT service providers are increasingly focusing on. But new technologies such as Artificial Intelligence (AI) and Blockchain,
whose maturity levels are increasing rapidly, are playing an increasingly important role. “However, leading IT service providers are increasingly unable to accept orders due to their full order books,” says Mario Zillmann. “Winners of this circumstance are the medium-sized IT service providers, who, for example, expect stronger demands in the field of process automation than the overall market.”
At the Beginning of the Digital Transformation The planning of the IT service providers surveyed largely coincides with that of 137 large user companies, which are responsible for the current Lünendonk study were interviewed in parallel. For example, the introduction of new business applications is a priority for nearly three-quarters (71%). “This shows that most large companies and corporations are still at the beginning of their digital transformation, as they are only now increasingly digitizing their business processes through modern software solutions, “says Zillmann.
“However, the advances and implementation of digitization goals are now becoming visible through increased investment in new business software.” More and more companies are choosing cloud-based applications, either in their own data January 2019 Calendar Printable centers in a private cloud environment or in the home Public cloud hosted, such as digital marketing solutions.